Reference

Read Our Terms Before You Open an Account

These terms set out what you agree to when you access ink789aplikasi, make transactions through DANA, OVO, or GoPay, and use any part of the lobby.

Account eligibility appliesDANA, OVO, GoPay transactions coveredJurisdiction-dependent accessAccount security obligationsPolicy updates notified
ink789aplikasi Read Our Terms Before You Open an Account
ACCOUNT STANDARDS

How We Handle Your Account and Data

We hold account data only as long as needed to operate your account and meet any applicable legal retention requirements. You can request a summary of what we hold or ask for corrections through our support channels at any time. Account security is your shared responsibility — keep your login credentials private, and notify us immediately if you suspect unauthorised access.

Data Retention Account and transaction records are kept for the period required by applicable law. Once that period ends, data is deleted or anonymised in line with our internal retention schedule.
Cookie Use We use session and preference cookies to keep your account logged in across your mobile and desktop sessions. You can adjust cookie settings in your browser without losing your account access.
Account Security Login sessions are protected with OTP verification tied to your registered number. If you switch devices or clear your app cache, the OTP step runs again to confirm it is still you.
Requesting Changes To update personal details or request data removal, contact support via live chat or email. We verify your identity before processing any change to keep your account protected.
CONTACT CHANNELS

Reach Us About Any Terms Question

If any part of these terms is unclear — whether it concerns your account status, a transaction through OVO or GoPay, or how a policy change affects you — our support team can walk you through it. We aim to respond to all terms-related queries promptly through the channels below.

Team online

Live Chat

Open the chat widget from any page in your account area. Our team handles terms clarifications, account queries, and wallet transaction questions around the clock.

Email Support

Send a detailed message for written confirmation of any terms point. Useful when you need a record of how a specific policy applies to your account or DANA transaction.

Help Centre

Browse the self-service section for quick answers on account eligibility, GoPay deposit conditions, and what happens when terms are updated.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account rights, wallet transactions, and what to do when something is unclear.

Yes. Every transaction you make through DANA, OVO, or GoPay falls under these terms. The payment method does not change your obligations or our commitments around processing and account security.

We publish the updated version on this page and may notify you via your registered contact. Continuing to use your account after the update date means you accept the revised terms.

Access depends entirely on local law and the eligible region you are in. We do not override local legal restrictions, and it is your responsibility to confirm that access is permitted where you are.

Contact our support team via live chat or email with your account details. We verify your identity first, then provide a summary of the data we hold within a reasonable timeframe.

Accounts may be suspended for providing false registration details, attempting to circumvent eligibility rules, or breaching the transaction conditions tied to DANA, OVO, or GoPay deposits.

Each promotion carries its own conditions. Where a campaign notice conflicts with these general terms, the campaign notice applies only to that specific promotion; these terms govern everything else.