Browse the Questions That Come Up Most
We built this FAQ section around the real questions that come in through our support channels. Most of them fall into a few clear categories: account setup and login, deposits through local e-wallets, how withdrawals are processed, and what to do when something does not load on your phone. For deposits, the flow is straightforward — open your DANA, OVO, or GoPay
app, send to the account number shown in your account panel, confirm with your PIN, and the balance appears. For withdrawals, your account wallet must match the name on your registered profile before the transfer goes through. If you are accessing from Medan or anywhere else in Indonesia, availability depends on local law and eligible regions. If your question is not in
the list below, our support team is reachable via live chat and we aim to respond quickly. Use this page first — most answers are here.
- DANA
- OVO
- GoPay